Privacy policy

OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

 

User privacy and data protection are human rights

We have a duty of care to the people within our data

Data is a liability, it should only be collected and processed when absolutely necessary

We loathe spam as much as you do!

We will never sell, rent or otherwise distribute or make public your personal information

 

 

2.0 RELEVANT LEGISLATION

 

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

 

 

 

    UK Data Protection Act 1988 (DPA)

    EU Data Protection Directive 1995 (DPD)

    EU General Data Protection Regulation 2018 (GDPR)

 

 

 

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

 

 

 

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

 

 

 

This website collects and uses personal information for the following reasons:

 

 

 

3.1 Site visitation tracking

 

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

 

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

 

 

 

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

 

 

 

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

 

 

 

In addition to Google Analytics, this website may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Whoisvisiting.com. Whoisvisiting.com is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system.

 

 

 

* The Whoisvisiting system will only lookup information when a static IP address is being used. Differences between a static and dynamic IP address.

 

More information about how Whoisvisiting uses IP addresses.

 

 

 

3.2 Our blog

 

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

 

 

 

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you commented with.

 

 

 

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

 

 

 

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

 

 

 

3.3 Contact forms and email links

 

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

 

 

 

3.4 Email newsletter

 

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

 

 

 

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

 

 

 

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

 

 

 

While your email address remains within the MailChimp database, you will receive periodic (approximately three times a year) newsletter-style emails from us.

 

 

 

Processing of Transactions

 

When you order, we need to know your name, address, email address and card/payment details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

 

 

 

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at mail@tropical-tastes.co.uk

 

 

 

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

 

As detailed in section 3.2 above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. If you place an order on our website your name, address, order details, and email address are stored in our database. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (Magento).

 

 

 

 

 

5.0 ABOUT THIS WEBSITE’S SERVER

 

This website is hosted by UK Best Web Hosting within a UK data centre located just outside Manchester.

 

Some of the data centre’s more notable security features are as follows:

 

    3m rota-spike security fence and perimeter anti ram barriers

    Blast proof anti-intruder shielded external windows and doors

    Proximity access locks on all external and internal doors

    Interlocked man-trap doors with biometric iris scanners to gain access into data floors

    Server cabinets have locked doors (no open racks)

    Perimeter and internal IP CCTV system monitored 24×7

    On-site security guards with static and mobile patrols

    All on-site personnel are security vetted

    Only authorised security cleared staff are allowed into the facility

 

 

 

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

 

 

6.0 OUR THIRD PARTY DATA PROCESSORS

 

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

 

    Google (Privacy policy)

    Mailchimp (Privacy policy)

 

 

 

7.0 DATA BREACHES

 

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

 

 

8.0 DATA CONTROLLER

 

The data controller of this website is: Laura Cope  Route-2-Market, laura@r2m.co.uk

 

9.0 DATA PROTECTION OFFICER

 

Laura Cope  Route-2-Market, laura@r2m.co.uk

 

 

10.0 CHANGES TO OUR PRIVACY POLICY

 

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.